 | |  | |  | |  | |  | |  |
| FAQ - Frequently Asked Questions |
Shipping
When will my order ship?
We usually ship all our orders the same or next business day the order was placed. Sometimes, you may expect a slight
delay of 2 days. We have a 99% same day shipping rate.
On average your order will be shipped the next business day. Please note that an order placed on Friday will ship on
Monday as we don’t ship on non-business days.
How long will it take after my order ships?
Ground Shipping may take from 3 to 6 business days. All our orders are shipped from one of our West Coast warehouses, so
Pacific Coast customers wont have to wait the complete 6 business days. A customer in New York, will probably have to wait
6 business days for the product to arrive. You can always track your package on the carriers website we used to ship your
order.
How much is shipping?
We offer FREE Delivery on orders over $50.00 for local customers within the Treasure Valley.
Shipping on orders shipped via UPS/FedEx/USPS in the 48 contiguous states is based on real time shipping rates. Please
use the shipping calculator to get actual shipping costs.
ATTENTION: ALL ORDERS THAT SHIP TO APO`s / PUERTO RICO / HAWAII / ALASKA AND PO BOXES: Please select
USPS Priority Mail flat fee of $19.95 as your shipping method during checkout. Any other shipping methods will delay your
order.
How do I get my order tracking number?
The tracking numbers for each shipped orders are automatically emailed after shipping. Alternatively, you can check the
Allied Business Solutions online order status by clicking here.
My tracking number is not working. What should I do?
Sometimes a package gets separated from its order and does not get scanned by the shipper.. Either way, give it a day or
two to see if all the items on your order arrive. If you have not received your order in the time given or your tracking number
doesn’t display any info in after 1 -2 days, please call the carrier (USPS, UPS or Fedex). If you don’t get an answer we will
be very happy to help you.
How do I contact the shipping companies?
Fedex: 1.800.Go.FedEx - www.Fedex.com
UPS: 1-800-Call-UPS - www.ups.com
USPS: 1-800-222-1811 – www.usps.com
What should I do if an item is delivered damaged?
If the item appears to have obvious damage by the Shipping company, immediately tell the driver you do not want to
receive this package or call the shipping company to submit a damaged shipment claim. If the damaged package was left
or someone else signed for it, there is a grace period of 5 days to file the damage claim. Obtain a control number from the
shipping company.
What should I do if an item is missing from my order?
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all
packing material for small items. If you are still missing an item(s), email our customer service for Order Status. Click Here.
Do you deliver to APO or FPO addresses?
Unlike most office supply websites, we do deliver to APO/FPO. APO/FPO orders are shipped by the United States Postal
Service. Orders will take one to two business days to process and should arrive within 5 to 7working days. However, we
cannot control the actual delivery time for APO/FPO orders. It may take 2-4 weeks at times.
Duplicated Orders
Most of our orders are approved automatically by a set of filters we have, to make that process faster for customers. Please
make sure to contact our Customer Service or Sales Department if you believe your order has been duplicated. Allied
Business Solutions will not take responsibility for doubled orders, although you will of course be allowed to return the
duplicate shipment.
Missing Items and Shipping Claims
Allied Business Solutions will only accept claims up to 3 days after the package was delivered to your shipping address.
Why was my order sent in multiple packages when it could have all fit into one box?
We keep the safety of your packages in mind with regards to weight and size. In some occasions we shipped from another
warehouse.
Why did they separate the packages of my order?
Many times when multiple packages are shipped the shipping company may route the package on to another truck due to
space issues. It is quite possible that the shipping company may separate the order for the same order. However, they will
make every effort to delivery all packages on the same day.
Do you ship internationally?
Yes. We do ship internationally. Currently, we ship within the United States and Puerto Rico, other US territories as well as
to other locations throughout the world. We do not ship to countries within the continent of Africa.
Once a package leaves our warehouse it becomes the responsibility of the carrier. The carrier is responsible for any
unforeseen delays in your order's arrival. We can help you but we cant guarantee a fast turnaround on this.
Can you send my order COD?
Due to high costs associated with COD orders, we cannot ship any orders COD.
My Package never arrived and it says that it has shipped?
In some cases a package can be lost by the carrier and never arrived to the customer. Allied Business Solutions can either
reship the package or reimburse the customer for the money if the package is claimed before 30 days after the date of
purchase. The claims are applicable for packages with no tracking number or packages delivered to wrong addresses.
Please remember that NO CLAIMS WILL BE TAKEN PAST THE 30 DAYS.
When will my order ship?
We usually ship all our orders the same or next business day the order was placed. Sometimes, you may expect a slight
delay of 2 days. We have a 99% same day shipping rate.
On average your order will be shipped the next business day. Please note that an order placed on Friday will ship on
Monday as we don’t ship on non-business days.
How long will it take after my order ships?
Ground Shipping may take from 3 to 6 business days. All our orders are shipped from one of our West Coast warehouses, so
Pacific Coast customers wont have to wait the complete 6 business days. A customer in New York, will probably have to wait
6 business days for the product to arrive. You can always track your package on the carriers website we used to ship your
order.
How much is shipping?
We offer FREE Delivery on orders over $50.00 for local customers within the Treasure Valley.
Shipping on orders shipped via UPS/FedEx/USPS in the 48 contiguous states is based on real time shipping rates. Please
use the shipping calculator to get actual shipping costs.
ATTENTION: ALL ORDERS THAT SHIP TO APO`s / PUERTO RICO / HAWAII / ALASKA AND PO BOXES: Please select
USPS Priority Mail flat fee of $19.95 as your shipping method during checkout. Any other shipping methods will delay your
order.
How do I get my order tracking number?
The tracking numbers for each shipped orders are automatically emailed after shipping. Alternatively, you can check the
Allied Business Solutions online order status by clicking here.
My tracking number is not working. What should I do?
Sometimes a package gets separated from its order and does not get scanned by the shipper.. Either way, give it a day or
two to see if all the items on your order arrive. If you have not received your order in the time given or your tracking number
doesn’t display any info in after 1 -2 days, please call the carrier (USPS, UPS or Fedex). If you don’t get an answer we will
be very happy to help you.
How do I contact the shipping companies?
Fedex: 1.800.Go.FedEx - www.Fedex.com
UPS: 1-800-Call-UPS - www.ups.com
USPS: 1-800-222-1811 – www.usps.com
What should I do if an item is delivered damaged?
If the item appears to have obvious damage by the Shipping company, immediately tell the driver you do not want to
receive this package or call the shipping company to submit a damaged shipment claim. If the damaged package was left
or someone else signed for it, there is a grace period of 5 days to file the damage claim. Obtain a control number from the
shipping company.
What should I do if an item is missing from my order?
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all
packing material for small items. If you are still missing an item(s), email our customer service for Order Status. Click Here.
Do you deliver to APO or FPO addresses?
Unlike most office supply websites, we do deliver to APO/FPO. APO/FPO orders are shipped by the United States Postal
Service. Orders will take one to two business days to process and should arrive within 5 to 7working days. However, we
cannot control the actual delivery time for APO/FPO orders. It may take 2-4 weeks at times.
Duplicated Orders
Most of our orders are approved automatically by a set of filters we have, to make that process faster for customers. Please
make sure to contact our Customer Service or Sales Department if you believe your order has been duplicated. Allied
Business Solutions will not take responsibility for doubled orders, although you will of course be allowed to return the
duplicate shipment.
Missing Items and Shipping Claims
Allied Business Solutions will only accept claims up to 3 days after the package was delivered to your shipping address.
Why was my order sent in multiple packages when it could have all fit into one box?
We keep the safety of your packages in mind with regards to weight and size. In some occasions we shipped from another
warehouse.
Why did they separate the packages of my order?
Many times when multiple packages are shipped the shipping company may route the package on to another truck due to
space issues. It is quite possible that the shipping company may separate the order for the same order. However, they will
make every effort to delivery all packages on the same day.
Do you ship internationally?
Yes. We do ship internationally. Currently, we ship within the United States and Puerto Rico, other US territories as well as
to other locations throughout the world. We do not ship to countries within the continent of Africa.
Once a package leaves our warehouse it becomes the responsibility of the carrier. The carrier is responsible for any
unforeseen delays in your order's arrival. We can help you but we cant guarantee a fast turnaround on this.
Can you send my order COD?
Due to high costs associated with COD orders, we cannot ship any orders COD.
My Package never arrived and it says that it has shipped?
In some cases a package can be lost by the carrier and never arrived to the customer. Allied Business Solutions can either
reship the package or reimburse the customer for the money if the package is claimed before 30 days after the date of
purchase. The claims are applicable for packages with no tracking number or packages delivered to wrong addresses.
Please remember that NO CLAIMS WILL BE TAKEN PAST THE 30 DAYS.
 | |  | |  | |  | |  |
| Customer Service Monday - Friday 8am - 5pm MST Local: (208) 344-3833 Toll Free: (888) 800-7718 |
| Shipping Help |
| Customer Service |
to here for descriptive purposes only. They are not affilliated with this product. The
remanufacturer and the reseller are not associated with any printer, copier, or fax
manufacturer. The replacement cartridges contain new and recycled components.
remanufacturer and the reseller are not associated with any printer, copier, or fax
manufacturer. The replacement cartridges contain new and recycled components.
 |
| |
 |
| |
 |
 |
| |
 |
| |
 |
